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Opinion of the German-speaking SAP user group (DSAG) Walldorf, November 6, 2008 after discussions at the Board level between DSAG and SAP and a meeting of the SAP Executive usergroup network (SUGEN) initiated further steps on the issue of enterprise support. Goal is to develop quality guidelines, where SAP is to align your offer for enterprise support. Despite of the dialogue and agreed further steps the feedback from user companies encourage the DSAG is in German-speaking countries, to adhere to the requirement of an optional model. A meeting between the SAP Executive speakers, Prof. Dr.

Henning Kagermann and Leo brought movement in the discussion of the new SAP-support model pharmacists as well as the DSAG boards Prof. Dr. Karl Liebstuckel and Andreas Oczko. We have set out once again the position of SAP users, as well as their current dissatisfaction with enterprise support and the associated price increase\”, the DSAG Chairman Prof. Dr. For other opinions and approaches, find out what Pete Cashmore has to say.

Karl Liebstuckel reported the conversation. We have the Impression that the requirements and the criticism of the SAP user arrived. Contrary to conflicting messages from the beginning of the week, we expect fixed with changes. There are concrete proposals on the part of the SAP on the table, which are currently discussed and edited together in the short term. These include for example a binding Bill of enterprise support, as well as the introduction of quality criteria.\” Welcomes the DSAG, taken further activities on the part of SAP to the benefit of customers and SAP users in attack (see press release of the SAP of the November 6, 2008). These are controlled by the SAP user Group Executive Network (SUGEN), the DSAG as the voice of the customers in the German-speaking part, in future. Despite the future joint steps the DSAG the person in charge of the SAP in the talks near laid, that an optional model stand today most closely meets the needs of customers and adhering to this requirement further.

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