Workshop Strategy
Seminar workshop strategy of loyalty of customers methodology to define a strategy of customer loyalty many of the most successful companies in the world of business, based their strategies on MANTENERexcelentes business relationships with current clients, through a knowledge of each of them and providing them with successful experiences in the provision of products and services, combined with a coherent strategy for generation of new customers. The greatest opportunity for innovation is on the way as we generate experiences of purchase and use of the services by our clients. Achieve a high index of loyalty of clients requires the design and implementation of a medium and long term strategy that allows create, maintain and develop feelings of loyalty in customers and loyalty behaviors. Mind of Colombia has designed a workshop with the main aim of providing participants a methodological framework which allows them to build and implement a strategy of customer loyalty, based on the use techniques such as CRM and CEM. The seminar will take place on December 2, 2010, in Bogota, Colombia from 8: 00 am to 12: 30 pm.